Who should I contact about a refund?

We're sorry if the theme isn't what you want.  Don't forget to ask us if there's something specific you'd like to see though, our themes are fully customizable.

If you would still like to request a refund, you'll need to contact BigCommerce, as all of our themes are sold through them, but please note that they don't generally offer refunds for theme purchases: 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us