Can you help modify my theme?

Yes, our themes are fully customizable through the Stencil development environment provided by BigCommerce.

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Considerations When Modifying Themes

  • If you choose to modify the theme files yourself, we’re no longer able to offer free support for issues you may experience.*
  • When a theme is modified a new customized version of the base theme appears in the Control Panel. That customized theme can no longer receive updates. This is how the BigCommerce system works and is out of our hands.
  • To benefit from any updates to the theme, any customizations would need to be re-applied to a new copy of the updated base theme*.

Please see Updating a Marketplace Theme for more information.


Please note that any small update to a base theme results in an 'Update' button appearing in your Control Panel. These are only updates to the theme (the look and feel of the website). Although sometimes updates fix issues, often they're a small change that you may not notice, or related to a feature that you don't use or need on your store.

As BigCommerce is a Software as a Service (SaaS) platform, these updates are usually not security related and so it's not necessary to always update to the latest version of a theme. 

Release Notes for our themes can be found here.

Paid Customizations

We offer paid customizations for all of our themes. To discuss your requirements, please contact us using the help link below or email us and a member of our team will be in touch to provide a quote.

*Paid customizations that we make for you are supported, and discounts are available for re-applying paid customizations.

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